Handle These Stressful Situations and We'll Guess How Long You've Worked in Retail

By: Steven Miller
Image: Shutterstock

About This Quiz

Those starting out in the retail industry often come in with enthusiasm and a love of human interaction. After a few years of dealing with people, most employees begin to show signs of becoming a bit more calloused towards customers. 

There's only so many rude individuals and idiotic questions you can handle before you start to become a bit grumpy. After many years of dealing with the full range of selfishness and stupidity that humanity can muster, it's pretty common for retail workers to become jaded and pessimistic about their fellow man.

If you've worked in retail long enough to reach this level of disgust, it's likely that you rarely listen to music anymore. We're guessing you tend to enjoy silence and that you spend a lot of time in nature, far away from people.

It also seems likely that holiday music makes you incredibly depressed and you have a psychological flinch associated with the chime that rings when customers walk through the door. There's also a good chance that you get a sadistic joy out of watching the "Black Friday" crowd fight with each other over the deals.

Don't forget to punch in. It's time to get to work and figure out how many years you've been doing this.

A customer wants to return an item but doesn't have the receipt, how do you handle it?

Someone is still shopping after business hours have come to an end. What do you do?

A customer habitually comes in to chat with you but never buys anything. How do you handle this?

In general, how do you feel about people?

You just finished folding a shirt and it is almost immediately messed up by a customer who doesn't buy it. How do you react?

Do you have someone you work with who you immediately call when you need to switch shifts?

A customer continues to talk on the phone while at the register. What is your reaction?

How do you feel about the store's background music?

How much of your paycheck goes to buying stuff with your employee discount?

How many "clopens" have you worked in your retail career?

What is your reaction when you hear a chime that notifies you that someone has entered the store?

What percentage of customers are rude to you?

At what point do you get tired of holiday music?

Would you say that you're a sarcastic person?

How do you react to being interrupted in the task you're doing?

Have you ever lied about whether the store actually had an item in the back just because you didn't like the attitude of the person you were dealing with?

How anxious are you about your drawer being off?

When was the last time you paid full price for an article of clothing?

How likely are you to speak your mind without any filter?

Generally, what's the first thing you do after work?

Does your "weekend" usually happen during the week?

What is your reaction when I say, "Black Friday"?

If a piece of clothing looks horrible on someone, what are you most likely to say?

How do you react when a customer says, "Let me talk to your manager"?

Would you say that working in retail has lessened your opinion of humanity?

How good are you at guessing what the customer's question is going to be?

How common is it for you to be in total silence when you're alone?

Do you have a gel insert in your work shoes?

How good are you at hiding that you are annoyed with a customer?

Are you more or less likely to have kids now that you've worked in retail?

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